If you have purchased one of our original designs (non-vintage), we offer returns in the form of store credit or an exchange for a different size.
Please note that certain items (marked “made to order”) may take another 6-8 weeks to exchange due to the nature of our made-to-order and pre-order model.
For a return/exchange to be valid, all of the below conditions must be met:
- Request for store credit or exchange within 7 days of delivery — At this time, we do not issue refunds on any orders.
- Must be returned in new & unused condition, with all original packaging and tags attached including our "DO NOT REMOVE" hangtag. Item(s) must show no visible signs of wear, stains, makeup, perfume scent, etc.
- Only one exchange per order is permitted
- Initial shipping charges cannot be refunded
- Exchanged items are shipped free of charge on domestic orders — buyer is responsible for international return shipping costs, and all return shipments must be provided with return tracking information.
If your returns do not meet the conditions outlined above, Nuvonu reserves the right to refuse the return.
Please e-mail firstname.lastname@example.org with any questions or concerns.